Better Than Dad Detailing Mobile Detailing & Ceramic Coating Services Terms & Conditions
Updated July 2026
Better Than Dad Detailing aims to provide a premium mobile detailing and ceramic coating experience across the region. We appreciate you taking the time to read through these terms, which are designed to set clear expectations for both of us.
By booking a service with Better Than Dad Detailing, you agree to the following terms.
1. DEPOSITS, CANCELLATIONS & RESCHEDULING
A deposit is required to secure all bookings. This deposit is strictly non-refundable under any circumstances, including if you decide not to proceed with the service. Cancellations made within twenty-four (24) hours of the scheduled appointment time will incur a cancellation fee equal to fifty percent (50%) of the total quoted service cost. Requests to reschedule made within twenty-four (24) hours of the scheduled appointment time will incur a rescheduling fee equal to fifteen percent (15%) of the total quoted service cost. This fee will be added to the total due for the rescheduled appointment. If a client fails to respond to communications, messages, or warnings regarding an existing booking, and does not make contact to confirm, reschedule, or cancel the appointment, we reserve the right to charge the full amount owing — or any applicable fee — directly to the payment card held on file, without further notice or authorization required.
2. BEFORE YOUR DETAIL Ahead of your appointment, we'll send you a short preparation guide so your vehicle and the service area are ready to go. If our technician arrives and is delayed from starting by more than 10 minutes due to the vehicle or site not being ready, a $50 convenience fee may apply. If we're unable to access the vehicle within a reasonable time of arrival, a $100 time-slot fee may apply to cover the lost booking slot.
3. VEHICLE PREPARATION & PERSONAL ITEMS Please remove all personal belongings from the vehicle prior to your appointment. For safety and liability reasons, we won't handle personal items left inside. If excessive conditions are present that weren't disclosed beforehand — such as pet hair, mould, stains, rubbish, or odour — additional fees may apply, and we reserve the right to adjust the quoted price on-site. Car seats must be removed prior to the service. For safety reasons, we do not uninstall or reinstall car seats. Areas such as glove boxes and centre consoles that aren't emptied beforehand will not be cleaned. Pet hair and sand can be particularly difficult to fully remove. While we'll do our best, complete removal cannot be guaranteed. Stain and odour removal is not guaranteed in all cases. Some materials and surfaces may be permanently damaged or too fragile to clean thoroughly, and stubborn odours may require additional specialised treatment at extra cost. Paint correction is designed to noticeably improve the appearance of your vehicle by addressing the majority of visible imperfections such as swirl marks, oxidation, and light scratches. While significant improvement is expected, a flawless, defect-free finish cannot be guaranteed.
4. CERAMIC COATING CURE & AFTERCARE Once your ceramic coating has been applied, the vehicle needs a minimum curing period of 24-48 hours before it can be considered fully set. During this window, the vehicle must be kept completely dry and must not come into contact with water or moisture of any kind. Washing Protocol: After the cure period, your vehicle should only be hand washed, using a pH-neutral automotive shampoo along with soft microfiber wash mitts and towels. This should be done at least once every two to three weeks to keep the coating performing at its best. Contaminant Removal: Bird droppings, insect residue, tree sap, and other harsh environmental contaminants should be removed from the coated surface as soon as possible. Leaving these on the surface for extended periods can damage the coating and the paint underneath. Warranty Conditions: The warranty on your ceramic coating is conditional on these aftercare steps being followed. Failure to maintain the vehicle as outlined above will void any warranty associated with the coating. Automated car washes are not permitted and will automatically void your coating warranty. We take every care with window cleaning, however light streaking can occasionally occur due to residue from other chemicals used on the vehicle. Some contaminants — particularly on wheels, trim, and exterior surfaces, such as brake dust, sap, and tar — may be beyond what standard detailing can remove. We are not responsible for permanent marks caused by these substances prior to or outside of our service.
5. ON-SITE SERVICE TERMS We may need to adjust the scheduled appointment time due to weather conditions, health issues, or equipment problems. Where this happens, we will give you as much notice as possible. For safety, please keep a distance of at least 10-15 feet from our work area while the service is underway. If your vehicle contains an undisclosed biohazard (such as urine, faeces, mould, or similar), we reserve the right to charge for the work completed up to that point without finishing the job.
6. PHOTO / VIDEO RIGHTS By booking with us, you agree that we may take and use photos and videos of your vehicle before, during, and after the service for marketing purposes. We will never share any personal information without your consent. If you'd prefer your vehicle not be featured, just let us know ahead of time and we'll accommodate this.
7. SERVICE GUARANTEE If we've clearly missed part of your service package, we will redo the missed work or refund that portion of the service. Any issues must be reported to us within 24 hours of job completion. If you decline the offer to have the work redone, your refund eligibility is limited to 20% of the total service cost. This guarantee only covers services that were part of the original, authorised booking.
8. PAYMENT TERMS Payment is due upon completion of the service. However, Better Than Dad Detailing reserves the right to require full payment before the job begins. If a client declines to pay upfront when asked, we reserve the right to charge the full service amount to the card on file and leave the job site without completing the work. Our service guarantee is voided if payment is not made. The client is responsible for inspecting the vehicle both before and after the service is carried out. Any disputes must be raised with us within 3 days of the invoice being issued. Failing to disclose hazardous conditions or the true condition of the vehicle at the time of booking will void our service guarantee. Any additional work outside the scope of the original quote will not be carried out as part of that booking.
9. FAILURE TO PAY / MISREPRESENTED VEHICLE CONDITION If, upon arrival, a vehicle is found to be in significantly worse condition than what was described at the time of booking — including but not limited to excessive contamination, heavy oxidation, undisclosed damage, or biohazards — Better Than Dad Detailing reserves the right to decline the job or stop work at any point. In these cases, our team may leave the job site without completing the service. At our discretion, up to the full service amount may still be charged to the card on file to cover travel, time already spent, and the blocked-out scheduling slot. Refusal to pay for services already carried out will result in the immediate voiding of all guarantees and warranties, and may lead to further legal recovery action. Any card kept on file may be charged for unpaid balances. Unpaid invoices may also incur late fees, collection costs, and interest at a rate of 18% per annum on any overdue amount.
10. LEGAL TERMS Vehicles will not be released, and products will not be handed over, until payment has been received in full. Unpaid invoices may incur legal and collection fees, along with 18% annual interest on overdue amounts. Clients are responsible for inspecting their vehicle at the time of delivery. If the client is satisfied at that time, the work is considered complete and accepted. We reserve the right to correct any genuine errors, omissions, or estimates in our invoicing or quoting at any time. Better Than Dad Detailing is not responsible for damage, theft, or loss of any items left inside the vehicle that are beyond our reasonable control. Pre-existing damage to the vehicle may affect the final results and is not covered under any warranty or guarantee we provide. By booking a service with Better Than Dad Detailing, you agree to these terms in full. We look forward to detailing your vehicle and providing top-tier service!
Better Than Dad Detailing
admin@btddetailing.com.au